General FAQs 17

• How can I contact support?
• How quickly will I get a reply to my student-support request?
• What's the difference between Lessons, Classes, and Extras in my GMAU course?
• What are the rank levels in your martial-arts programs?
• How long will it take me to get my black belt?

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Course Enrollment 8

• How much do GMAU courses cost?
• How do I enroll in a GMAU course?
• How does the “Path to Black Belt” work?
• Can I train in more than one GMAU course?
• How do I transfer my current rank to a GMAU program?

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Assignments & Tests 8

• How do I submit a progress-check assignment?
• How do I upload my assignment or test video to YouTube? And where do I find the link to copy and paste it?
• Why is my assignment not showing as Submitted or Complete after I post it?
• How does testing work?
• Do I need a training partner for testing?

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Subscriptions & Billing 5

• Can I cancel or pause my subscription?
• How do I update or change my credit card on record with the GMAU?
• Why is my credit card still being charged even though I cancelled my course subscription?
• I don't have a credit card. Can I pay for my membership with PayPal?
• Is a student account transferable?

Technical Support 7

• How do I report a GMAU-website bug?
• Why won't my GMAU training videos play?
• The training videos stop/stall/lag when I try to play them. How can I fix this?
• Why are lessons and classes not marking as complete?
• How can I submit a course-improvement or website-improvement request?

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General FAQs 6

• How can I contact support?
• How quickly will I get a reply to my support request?
• What's the difference between Black Belt at Home and the GMAU?
• How do I earn rank in Black Belt at Home courses?
• How do I reset my password for Black Belt at Home / Gumroad?

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