Technical Support

How do I report a GMAU-website bug?
If you experience a bug or technical glitch when you use the GMAU website, please contact us through our Support Portal.  We'll reply to you within ...
Tue, 18 May, 2021 at 2:26 PM
Why won't my GMAU training videos play?
If you try to play a GMAU training video and get a "Sorry - Because of its privacy settings, this video cannot be played here" message or the vide...
Tue, 26 Sep, 2023 at 4:46 PM
The training videos stop/stall/lag when I try to play them. How can I fix this?
All of our training videos are hosted by and streamed to you from Vimeo, which is a highly reliable internet platform. It's not unusual for internet-vid...
Fri, 8 Apr, 2022 at 1:10 PM
Why are lessons and classes not marking as complete?
The GMAU student website only marks lesson and class videos as "complete" when you watch them from start to finish, all the way through. We design...
Thu, 21 Sep, 2023 at 1:15 PM
How can I submit a course-improvement or website-improvement request?
We're always looking for ways to improve our courses and the way in which we service and support our students. Your suggestions for adding features and ...
Wed, 10 Mar, 2021 at 4:28 PM
How can I view GMAU training videos on my TV?
If your TV doesn't have a built-in feature to access the internet directly or receive streaming videos from your smartphone, tablet or computer, you can...
Tue, 26 Sep, 2023 at 12:48 PM
How can I download GMAU videos for offline viewing?
The GMAU website does not allow downloading of course videos. We may add this feature in the future.  Until then, you're very welcome to purchase vi...
Fri, 8 Apr, 2022 at 1:07 PM